splitkb.com
Frequently Asked Questions
Last review: 2024-11-06

Frequently Asked Questions

Still deciding on your next keyboard, or awaiting your pending order? Here's all you may want to know.

In this section, you'll find the following pages:

Questions you may have about split keyboards in general.

What is a split keyboard?

Like a normal keyboard, but made of two parts to allow for more comfort.

Should I use a split keyboard?

You're here, so chances are: yes!

What is the learning curve like?

Usually around 4 weeks, though it varies per person.

Why do they have so few keys?

Through the use of layers, you can bring frequently used keys closer to your fingers.

How do I choose one?

There are a few core aspects to choose from: a number row, thumb keys and the overall layout.

How do I tell the difference between two split keyboards?

It's mainly down to the layout, which you can learn more about on this page.

Can this keyboard be wireless?

It depends on your chosen keyboard.

Should I learn a new layout?

Not necessarily - but it can be a nice opportunity.

Do I need to learn how to solder?

No, not necessarily: there are preassembled kits available.

Do I need to know how to program?

You won't need to be able to do it, but it does open up more possibilities.

What are some common pitfalls?

A few common mistakes or gotchas that can be helpful to know about.

Which cables do I need?

Depending on your keyboard, you'll need different cables to connect them to your computer and to one another.

About Microcontrollers

Common questions asked about the brains of your keyboard.

About Functionality

Information about functionality that's commonly offered by split keyboards.

Can I use EVA foam with my keyboard?

EVA foam can off-gas potentially harmful substances, which may impact your health and keyboard components.

Questions you may have while choosing your next keyboard.

Where is splitkb.com located?

Splitkb.com is located in the Netherlands, Europe.

Do you ship to my country?

We ship to most locations worldwide. Some exceptions do apply.

An item I want is out of stock.

When an item is out of stock, you can sign up for back-in-stock notifications on its product page.

What is sales tax, and do I have to pay it?

Sales tax applies when your order ships to Europe, and in some select few other cases.

Do I have all the items I need?

It's a good idea to check your cart before you order. Use our Composer as a handy companion.

Can I order from the UK?

You most definitely can!

What is a group buy?

A group buy is a kind of crowdfunding campaign, with some differences.

Questions you may have while placing an order.

Which shipping methods do you offer?

It varies per shipping destination. You can see the methods to choose from while checking out your cart.

Will I have to pay import fees on my order?

When ordering from within the European Union, you won't have to pay any import fees.

Are there any discounts available?

If there's a discount, it'll generally be displayed on the product page.

Can you ship two orders together?

No, we cannot. You may be able to change a pending order, though.

I'm ordering as a business. Can I be exempt from VAT?

You can! Make an account and mail us your details, and we'll be able to exempt your account.

Questions you may have while your order is shipping, or while it is being prepared for shipping.

Can I change my order?

You usually can, right from the order confirmation page.

When will my order ship?

Your order usually ships within two to three work days.

When will my order arrive?

When your arrives depends on your chosen shipping method. It can vary from one day to several weeks.

Where can I find my invoice?

You can download your invoice using a link in your order- and shipping confirmation emails.

Where can I find my tracking number?

You can find it in your shipping confirmation email.

My parcel seems to be stuck

Is the tracking page not updating? Here's what to do.

My parcel is being returned

This usually follows the same process as a normal return.

The parcel should have been delivered, but I have not received it

If your tracking page says the parcel was delivered, yet you haven't received it, here's what to do next.

Questions you may have after receiving your order.

I want to return (part of) my order

Changed your mind? Here's how to return items.

An item in my order doesn't work

You unbox it, plug it in, and... the magic doesn't happen. Here's what to do.

An item in my order is damaged

Sometimes, a box gets roughed up in transit. Here's what to do.

My package is missing items

Missing one or more items in your order? Let's go look for them.

I received too many items

Received more than you paid for? Let's check things out.
Questions? Help us improve!
Do you have questions after reading the documentation? Do you have feedback about this page, or about the documentation in general? Please send us an email. You can use the buttons below which will open your mail client or app with a template, or send your mail to support@splitkb.com.
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