splitkb.com
Receiving
Last review: 2024-11-03

An item in my order is damaged

Sometimes, a box gets roughed up in transit. Here's what to do.

An item in my order doesn't work

You unbox it, plug it in, and... the magic doesn't happen. Here's what to do.

My package is missing items

Missing one or more items in your order? Let's go look for them.

You received your parcel, opened it, and see you have an item that's broken, damaged or otherwise not as you'd expect.

If this happens, please send an e-mail to support, and include the following:

  • A description of the damage can help us understand what's wrong.
  • One or more photos of the affected item will help us assess the damage.
  • One or more photos of the box can help determine whether the damage was caused during shipping.
Recommend, not required. Unable to make pictures of your items? No need to worry, you can get the request started without sending them. However, we'll usually be able to handle your question in one go if you do include the pictures to start with, as we may have to ask for them before sending replacements or issuing refunds. Thank you for understanding!

Reaching out to us will be the fastest solution. We'll get you up and running, ideally with the original item, but we can get you a replacement if need be.

Damaged packaging

If it's just the packaging which was damaged, including any boxes packaged within the main box, then there's not much we can do about that. We package our boxes with great care, and in most cases all items within will withstand the journey. Packages do get dropped from conveyor belts and thrown around by staff in rare cases, so some damage to the outside is expected. Damage to the items themselves however, is rarely if ever acceptable, so please do reach out if your items are affected.

An item in my order doesn't work

You unbox it, plug it in, and... the magic doesn't happen. Here's what to do.

My package is missing items

Missing one or more items in your order? Let's go look for them.

Questions? Help us improve!
Do you have questions after reading the documentation? Do you have feedback about this page, or about the documentation in general? Please send us an email. You can use the buttons below which will open your mail client or app with a template, or send your mail to support@splitkb.com.
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