Where can I find my tracking number? | After Placing Your Order

After we ship your order, you'll receive a shipping confirmation email. It will contain a tracking code, as well as a link to a status page.

Shipping with DHL GlobalMail If you've chosen DHL GlobalMail as a shipping method, your national mail carrier will be used for the last leg of your order's journey. If you copy your tracking code into your national carrier's website, you may be able to view more real-time information and may even be able to reroute the parcel.

If you haven't received a shipping confirmation email yet, chances are it hasn't yet shipped. Please see When does my order ship? for more information on the wait.

Be sure to check your spam or junk folder, as the mail might've ended up there instead of your inbox.

If you've placed an order using PayPal, Apple Pay or Google Pay, and if you weren't logged in to your account when placing your order, the mail may have been sent to the email address registered with your payment method instead. If you have multiple email addresses, you may have to check your other inboxes and/or spam folders, too.

Where can I find my invoice?

You can download your invoice using a link in your order- and shipping confirmation emails.

My parcel seems to be stuck

Is the tracking page not updating? Here's what to do.

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