Some shipping agencies require a signature for your package, requiring you or someone else to be at the delivery address to sign for the package. In case no one was found to sign for your package, the package may be sent back to the sender.
It often takes up to 28 days for us to receive your package back. You are responsible for paying the shipping and repackaging fees, however. The shipping costs vary per country, the repackaging fee is €2,50.
We can resend your package faster if you alert us to it coming, so we can prepare a new package for you. Please send an email to firstname.lastname@example.org along with your order number and we can send you an invoice for the fees.
Would you want to have your order refunded after a return? Be sure to read our Refund Policy to know what you can expect.