Good news, your package shipped! You may have some questions. In this article, I'll answer the most commonly asked questions people have after they receive a shipping confirmation email.
How can I track my package?
You can track your package using the link in your shipping confirmation email.
If you've selected the tracked shipping option, you will be able to track it using your national mail carrier's website after the package has crossed your border.
When will my package get to the destination?
Often, packages will be picked within one day of you receiving the shipping confirmation email, and it'll then take one a day for it to be sorted. Here are some common shipping estimates for the services you can choose:
- PostNL Tracked: 1 working day
- DHL Express: 1 working day within Europe, 2 to 4 working days for other destinations.
Where's my package?
The track and trace link in your shipping confirmation will tell you more about your package's whereabouts. However, at times it may seem to be stuck. What gives?
Once I get to pack your order, I'll make, pick and pack everything you've ordered and put it into a box. That box then gets a shipping label, and at that point, you'll receive the shipping confirmation email.
If you've chosen the DHL Express shipping method, packages are usually first routed to Zwolle in the Netherlands, and from there they'll usually go to Schiphol Airport to be shipped by plane to an airport near you. From there, it'll be delivered to you by truck, van or even by bike in some areas!
My package seems to be stuck. What now?
Sometimes, the tracking page won't update for several days. This happens frequently with international shipments, and is no reason to panic. Often, the package will be waiting for a scheduled flight, or it might be on hold by the outbound or inbound customs authorities.
There's something wrong with my package.
Though we pack your items with the greatest care, shipping can be rough, and packages do get damaged sometimes. If your package happens to be damaged, please take photographs of the shipping label, the damage on the outside of the box, and the damage to your items. Please then send these photos to us through firstname.lastname@example.org, and we'll try our best to help resolve the situation.
I received my package!
Yay! Now you get to use the items you ordered! Maybe it's time for your next build, or perhaps you got fancy new keycaps. Either way, we'd love to see what you do with it. You can join our Discord server to share pictures, get help with your build and chat with others, and follow our Instagram for regular updates. We also have a blog where we post monthly updates, and you can also subscribe to our mailing list there. Thank you for being around, and we're sure you'll enjoy your keyboard! :)